Privacy Policy

Effective Date: 01/07/2025

NatureWise Pest Control (“we”, “our”, “us”) is committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and disclose your personal information, and outlines your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We take privacy seriously and aim to be transparent about the information we hold, why we hold it, and how it is protected.

Information We Collect

We may collect personal, business, and property-related information when you interact with us, including:

Contact details: name, address, phone number, email, and billing details.
Property and service information: pest activity reports, inspection notes, treatment details, service history, and property type (e.g., residential, commercial).
Regulatory compliance records: pesticide usage logs, service reports, risk assessments, and safety checklists (as required by NSW WorkCover and NSW EPA).
Payment information: processed securely through Stripe. We do not store full credit card details.
Digital information: website usage data, IP addresses, browser type, device information, and cookies.
Communications: enquiries, service bookings, complaints, or feedback provided via phone, email, or web forms.

How We Collect Information

We collect information in several ways, including:

Directly from you: through service requests, booking forms, inspection reports, or communication with our staff.
Through Formitize: we use the Formitize app to capture and manage service reports, risk assessments, pesticide usage data, and compliance records. These records form part of our mandatory reporting obligations.
Online payments: when you pay for services through Stripe, your payment information is securely processed by Stripe’s systems.
Website activity: when you use our website, we may use cookies and analytics tools to collect anonymous usage data.

Purpose of Collection

We collect and use your information to:

Deliver pest control services and prepare accurate inspection reports.
Maintain legally required compliance records for NSW WorkCover and NSW EPA.
Process payments, manage invoicing, and issue receipts.
Monitor chemical usage for safety and regulatory requirements.
Communicate with you regarding bookings, service reminders, and follow-up inspections.
Provide customer support and respond to your enquiries.
Improve our services and website functionality.
With your consent, provide updates on new services, offers, or eco-friendly pest control advice.

Mandatory Record Keeping

Under NSW law, NatureWise Pest Control is legally required to retain certain records, including:

Pesticide usage logs.
Service reports.
Risk assessments.
Work health and safety documentation.

These records must be kept for minimum retention periods as directed by NSW WorkCover and NSW EPA. While you may request that we delete other personal data, we cannot delete or alter legally mandated compliance records.

Data Storage & Security

We take data security seriously.

Formitize is used to securely capture and store service and compliance information. Access to this data is restricted to authorised staff only.
Stripe processes all online payments securely and meets international PCI-DSS compliance standards. We do not store your credit card details.
Internal security: We use strong authentication, access controls, and secure storage practices to protect both digital and physical records.
Retention periods: Personal data not required for compliance will be securely destroyed or anonymised when no longer needed.

Sharing & Disclosure of Information

We will never sell, rent, or trade your personal information. We may disclose information in the following circumstances:

Regulators and government agencies – where required by law (e.g., NSW WorkCover, NSW EPA).
Service providers – such as Formitize (for reporting and compliance) and Stripe (for payments).
Legal obligations – to comply with subpoenas, court orders, or to protect the health, safety, or legal rights of individuals.
Business operations – where necessary to perform services (e.g., subcontractors or staff attending your property).

All third parties are required to handle your information in compliance with privacy obligations.

Your Rights

You have the right to:

Access your information – you may request a copy of the personal information we hold about you.
Correction – if your details are inaccurate or out of date, you may request a correction.
Deletion – you may request deletion of personal information that is not subject to mandatory record-keeping laws.
Marketing opt-out – you may opt out of receiving marketing communications at any time by contacting us.

Requests will be handled within a reasonable time frame, in line with the Privacy Act 1988 (Cth).

Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

Track website usage and performance.
Improve user experience.
Deliver relevant marketing campaigns.

You may disable cookies via your browser settings, although this may impact website functionality.

International Data Transfers

Some third-party service providers (such as Formitize and Stripe) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that overseas providers comply with Australian privacy standards.

Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in laws, technology, or business operations. Updates will be posted on our website with the revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:

NatureWise Pest Control
Email: service@naturewisepest.com.au
Phone: 0403 796 588
Website: https://www.naturewisepest.com.au

We take all privacy-related enquiries seriously and will respond promptly.